At @outdooradventequip, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our Returns & Refunds Policy below.

1. Return Eligibility

  • Return Window: You can return most items within 30 days of the delivery date. Items must be in their original condition, unused, and in the original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including customized products, gift cards, and products marked as final sale.

2. How to Return an Item

  1. Request a Return: Contact our customer service team at [email protected] to request a return authorization (RA) number.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include the RA number and a copy of your receipt or order confirmation.
  3. Ship the Return: Send the item to the return address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

  • Exchanging Items: If you need a different size or color, please return the original item and place a new order for the replacement. Contact us for assistance with the return and new order process.

5. Defective or Incorrect Items

  • Defective Items: If you receive a defective or damaged item, please contact us immediately with photos and details of the issue. We will arrange for a replacement or refund, including return shipping costs.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days of delivery. We will provide instructions for returning the incorrect item and sending the correct one.

6. Contact Us

For any questions or assistance with returns and refunds, please contact our customer service team:

Thank you for shopping with @outdooradventequip. We appreciate your business and are here to ensure you have a positive shopping experience.